FAQ
Everything You Need
Frequently Asked Questions
Why our platform is the perfect
Choice for your rentals needs
General Questions
Renting a surfboard is easy! Simply scan the QR code at the surfboard rack, choose your board, complete the online booking and ID verification, and receive your unique lock code to unlock your board. Once you’re done surfing, return the board and confirm your check-out.
Nope! Everything is done through our website. Just scan the QR code, book your board, and get ready to surf!
We cater to beginners and intermediate surfers with a range of foam surfboards. Our boards are designed for stability, control, and a smooth ride.
Yes! When booking, you’ll see available boards at your location, allowing you to choose the perfect board for your needs.
Pricing & Payments
Our pricing is flexible, with options for hourly or daily rentals. Check our website for specific rates based on your location.
We accept credit/debit cards, PayPal, and Afterpay for easy and secure transactions.
Yes! If you want to surf longer, simply log in to your account and extend your rental before your session ends.
No deposit is required. However, ID verification is necessary for security purposes.
Account & Support
Yes, creating an account ensures a smooth rental experience and allows us to verify your ID for security purposes.
Once your booking is confirmed, you’ll receive a 4-digit lock code via SMS and email. Enter this code to unlock your board.
Minor wear and tear is expected, but if there is significant damage, repair fees may apply. Please report any damage when returning the board. So the team can check it out.
Board Pickup & Return
Surfboards are available at designated racks located at popular surf spots. The exact location will be provided when you book.
Once your booking is confirmed, you’ll receive a 4-digit lock code via SMS and email. Enter this code to unlock your board.
Minor wear and tear is expected, but if there is significant damage, repair fees may apply. Please report any damage when returning the board. So the team can check it out.
Account & Support
Yes, creating an account ensures a smooth rental experience and allows us to verify your ID for security purposes.
You can retrieve your lock code by checking your booking confirmation email or SMS.
Minor wear and tear is expected, but if there is significant damage, repair fees may apply. Please report any damage when returning the board. So the team can check it out.
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